Orders Page

View and manage all orders with cashback tracking

The Orders page displays all customer orders synced from Shopify with their cashback status, allowing you to monitor processing and take action when needed.

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Page Overview

Order List

Each order displays:

Column	Description
Order Number	Shopify order name (e.g., #1234)
Date	Order creation date in Shopify
Customer	Customer name and email
Tier at Order	Customer's tier when order was placed
Total	Order total paid by customer
Cashback	Amount earned (cashbackAmount)
Status	Financial and processing status

Order Data Fields

RewardsPro tracks comprehensive financial data for each order:

Field	Description
subtotalPrice	Sum of line item prices before discounts
totalDiscounts	All discounts applied to order
totalShipping	Shipping cost
totalTax	Tax amount
totalPrice	Final amount paid by customer
totalRefunded	Amount refunded (if any)
netAmount	totalPrice - totalRefunded
cashbackPercent	Tier cashback rate at time of order
cashbackAmount	Calculated cashback earned
cashbackProcessed	Whether cashback has been credited

Financial Status

Status	Badge	Meaning
PAID	Green	Payment complete, cashback eligible
PENDING	Yellow	Awaiting payment
AUTHORIZED	Blue	Payment authorized, not captured
PARTIALLY_PAID	Orange	Partial payment received
PARTIALLY_REFUNDED	Purple	Some items refunded
REFUNDED	Gray	Fully refunded
VOIDED	Red	Order voided

Cashback Status

Status	Badge	Meaning
✅ Processed	Green	Cashback credited to customer
⏳ Pending	Yellow	Order paid, awaiting processing
❌ Not Eligible	Gray	Guest order or excluded products
🔄 Clawed Back	Orange	Cashback reversed due to refund

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Filtering Orders

By Status

• All Orders: Complete list

• Processed: Successfully awarded

• Pending: Awaiting action

• Failed: Need attention

By Date

• Today

• Last 7 days

• Last 30 days

• Custom date range

By Customer

Search by:

• Customer name

• Customer email

• Order number

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Order Actions

Process Cashback

For pending orders in manual mode:

1. Review order details

2. Verify customer and amount

3. Click Process

4. Confirm cashback award

Reverse Cashback

If cashback needs to be reversed:

1. Find the processed order

2. Click Reverse

3. Enter reason

4. Confirm reversal

Recalculate

If tier or settings changed:

1. Select order

2. Click Recalculate

3. Review new amount

4. Process if different

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Order Details

Click any order to see:

Order Information

• Full order number

• Customer details

• Order date and time

• Payment status

• Fulfillment status

Line Items

• Products ordered

• Quantities

• Prices

• Discounts applied

Cashback Details

• Eligible amount

• Tier at time of order

• Cashback rate

• Calculated amount

• Processing status

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Bulk Operations

Select Multiple Orders

1. Use checkboxes to select

2. Or "Select All" on page

Bulk Actions

Action	Use For
Process All	Approve pending orders
Export	Download to CSV

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Monitoring & Alerts

Dashboard Metrics

• Orders processed today

• Total cashback issued

• Pending queue size

• Failed orders count

Alerts

Get notified for:

• Processing failures

• High-value cashback

• Unusual patterns

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Best Practices

Daily Review

• Check failed orders

• Process pending queue (manual mode)

• Monitor cashback totals

• Investigate anomalies

Weekly Audit

• Review processing accuracy

• Check for missed orders

• Verify customer balances

• Export reports

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Troubleshooting

Order Not Showing

1. Check date filter

2. Verify order is paid

3. Sync with Shopify

4. Check customer account exists

Wrong Cashback Amount

1. Review tier at order time

2. Check for excluded products

3. Verify discount handling

4. Recalculate if needed

Processing Failed

1. Check error message

2. Verify customer has account

3. Check tier assignment

4. Process manually if needed