Resources
Additional resources, FAQs, and support information
Find additional help, frequently asked questions, and support resources.
Support
Email: [email protected]
Documentation: Use the search bar or Ask AI button
Response Time: Within 24-48 hours
Frequently Asked Questions
General
Q: How long does it take for cashback to appear? A: In automatic mode, cashback is credited within seconds of order payment. In manual mode, it depends on your review process.
Q: Can customers see their store credit balance? A: Yes, through the customer account widget on your storefront.
Q: What happens if a customer returns an order? A: You can reverse the cashback or convert the refund to store credit.
Tiers
Q: How are customers assigned to tiers? A: Based on their total spending within the evaluation period (annual or lifetime).
Q: Can I manually assign a customer to a tier? A: Yes, from the Customer Details page.
Store Credit
Q: Does store credit expire? A: This depends on your configuration. You can set expiration policies in Settings.
Q: Can store credit be used with discount codes? A: Yes, store credit can be combined with other discounts.
Useful Links
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